Refund policy

Refund & Return Policy

Last updated: August 5, 2026

This policy applies to purchases made at nightlegs.com.

The 90-Night Comfort Guarantee

We stand behind NightLegs. If it doesn't work for you, we'll refund you. This guarantee is offered voluntarily, in addition to your legal rights, and is subject to the conditions below.

Who it's available to

The guarantee runs for 90 days from the date your order is delivered, as shown by carrier tracking.
It is available once per customer. "Customer" means a single person, household, shipping address, email address, or payment method — whichever is broadest. Multiple orders or accounts sharing any of these are treated as one customer.
It covers one unit. On multi-packs, bundles, and subscription orders, additional units must be returned unopened and in original sealed packaging to be refunded.
On subscriptions, it applies to your first shipment only. Later shipments must be cancelled before renewal.
It applies to items bought directly from nightlegs.com. It is not available on gift cards, digital products once downloaded, or items marked "Final Sale" at the time of purchase (US orders only).

Conditions

30 nights of consistent use. NightLegs works through repeated use. Requests made before 30 nights of use do not qualify under this guarantee.
Photo verification. Your request must include a photograph of the product you received.
From the purchase email. Requests must come from the email address used to place the order and include the order number.
Completed within 14 days of us sending you instructions.

How you're refunded

Opened or used items — Because NightLegs is a personal-care product worn in direct contact with the skin, we cannot resell or restock opened items for hygiene and safety reasons. You do not need to send it back. Keep or dispose of the item.
Unopened items — Return required. See "Returns That Require Shipping Back" below.
Store credit option. We will offer you store credit at 115% of the product price. You may decline and take a refund to your original payment method instead.

What is not refunded

Original shipping charges, expedited shipping upgrades, and any customs duties or import taxes already paid.
Free gifts, bonus items, and promotional add-ons received with the order. These must be returned unopened, or their retail value is deducted from your refund.
Bundle pricing. If you refund one unit of a discounted multi-pack, the units you keep are repriced at the single-unit rate and the difference is deducted from your refund.

When the guarantee does not apply

Where the item has been damaged through misuse, alteration, laundering contrary to the care instructions, or wear beyond reasonable trial use.
Where the item was not purchased directly from nightlegs.com.
Where a payment dispute or chargeback has already been initiated for the order. This guarantee is a voluntary program and is not available once a dispute is filed. Your legal rights and your rights under your card network's rules are unaffected.
Where we identify abuse under "Abuse of This Policy" below.

Nothing in this section limits your statutory rights. See "Your Statutory Rights by Region."

Defective, Damaged, or Incorrect Items

This is separate from the Comfort Guarantee and is not subject to the one-per-customer limit.

Please inspect your order on arrival. If your item is defective, damaged in transit, or is not what you ordered, contact us at support@nightlegs.com within 30 days of delivery with:

Your order number
A clear photograph of the item and of the shipping packaging
A short description of the issue

We will replace the item at no cost to you or issue a full refund, at your choice. In most cases we will not ask you to ship the item back.

Reporting a defect after 30 days does not remove any rights you have under applicable law, but it does make it harder for us to verify and resolve the issue, so please contact us promptly.

Returns That Require Shipping Back

Physical returns are only required for unopened items and for additional units on multi-unit orders.

You must request and receive a Return Authorization before shipping anything back. Items sent to us without one will not be accepted, refunded, or returned to you.
To request one, email support@nightlegs.com with your order number.
If your return is approved, we will provide return instructions and the return address.
Return shipping costs are the customer's responsibility except where the return is due to a defect, damage, an error on our part, or where applicable law requires us to bear the cost. In those cases we will provide a prepaid label.
We recommend using a tracked service. We are not responsible for returns lost in transit and cannot refund items we do not receive.
Approved returns must be postmarked within 14 days of the Return Authorization being issued.

Return address (Return Authorization required — do not ship without one): 211 N Ervay St, Dallas, TX 75201, United States

Non-Returnable Items

The following cannot be returned for restocking, though they may still qualify for a refund under the Comfort Guarantee or for a defect remedy:

Opened personal-care and hygiene items, including any NightLegs product removed from its sealed packaging
Digital products, including downloadable guides and ebooks, once accessed or downloaded
Gift cards
Items marked "Final Sale" at the time of purchase (US orders only)
Items returned without a Return Authorization

Exchanges

We do not process direct exchanges. If you want a different item or size, request a refund under this policy and place a new order. This is faster and avoids inventory holds.

Order Cancellations and Address Errors

Orders can be cancelled for a full refund before they enter fulfillment. We typically begin fulfillment within 24 hours, so contact us as soon as possible.
Once an order has shipped, it cannot be cancelled and is handled under this policy.
You are responsible for entering a correct and complete shipping address. Orders lost or returned because of an incorrect, incomplete, or undeliverable address are not eligible for a free replacement. We will re-ship at your cost or refund the product price less shipping costs incurred, at our discretion.
Orders refused at delivery or unclaimed at a carrier depot are treated the same way.

Delivered Packages, Loss, and Theft

Where carrier tracking shows an order as delivered, we consider our obligation fulfilled. If a tracked-delivered package is missing, contact us within 14 days and we will help you open a carrier investigation. We may, at our discretion and as a one-time courtesy, replace a package confirmed lost by the carrier. Repeated claims of non-delivery to the same address may be declined.

For packages not showing delivery, please allow the full delivery estimate for your region before contacting us. International shipments in particular can sit without tracking updates for extended periods.

Refund Processing

We will notify you once your refund is approved or declined.
Approved refunds are issued to the original payment method within 10 business days of approval.
Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since approval and you have not seen the refund, contact us at support@nightlegs.com.
Refunds are issued in the original currency of the transaction. We are not responsible for changes in exchange rates or for foreign transaction fees charged by your bank.

Please contact us before disputing a charge with your bank. Nearly every issue can be resolved directly and faster by emailing support@nightlegs.com. We respond to support requests within 1 business day.

Abuse of This Policy

We reserve the right to decline a refund request, limit or refuse future orders, and close a customer account where we identify:

Repeated refund requests across multiple orders, accounts, addresses, or payment methods that appear linked
Claims that are inconsistent with carrier tracking, order records, or prior statements
Requests that appear to be an attempt to obtain product without payment

This section does not apply to, and will not be used to deny, any remedy you are entitled to by law.

Your Statutory Rights by Region

The Comfort Guarantee above is offered voluntarily and is in addition to your legal rights. The following apply regardless of anything else in this policy.

European Union / EEA. You have the right to cancel your order for any reason within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the goods. We will refund the product price and standard outbound shipping within 14 days of receiving the goods back or of receiving proof you have sent them. You are responsible for the cost of return shipping and for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods. Sealed goods that are not suitable for return for health-protection or hygiene reasons are excluded from the right of withdrawal once unsealed. You also have separate rights in respect of goods that are faulty or not as described.

United Kingdom. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from receipt to cancel your order and a further 14 days to return the goods. Refunds of the product price and standard outbound shipping are issued within 14 days. Sealed goods unsuitable for return for health-protection or hygiene reasons are excluded once unsealed. Under the Consumer Rights Act 2015 you also have rights where goods are faulty, not as described, or not fit for purpose, including a short-term right to reject within 30 days.

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply to discounted and sale items.

Canada. Your rights under applicable provincial consumer protection legislation are unaffected by this policy.

United States. Where state law provides rights beyond this policy, those rights apply.

Where a statutory right conflicts with a limitation in this policy — including the one-per-customer limit, the 30-night trial expectation, and the exclusion of sale items — the statutory right controls for customers in that jurisdiction.

Contact

Email: support@nightlegs.com Phone: +1 214-641-7478 Mail: 211 N Ervay St, Dallas, TX 75201, United States

We aim to respond to all requests within 1 business day.